Customer Service

First-class service

The Palais des congrès is renowned for its personalized service. We know that every event is unique, that’s why our creative team of experts is ready to assist you in any way they can to ensure that your event is a memorable success! And because practice makes perfect, we take advantage of every event to refine and enhance our service offerings. Put us to the challenge, you’ll be pleasantly surprised!


Participants, exhibitors, and media personnel invited to your event will all be warmly welcomed and directed to the proper venue by our professional greeters. To ensure the best traffic flow, our team will help you to configure the space reserved for greeting according to your needs, and to set up in areas that will maximize inflow capacity and participant traffic once inside.

Information desk

The information desk located in Viger Hall is a business centre that namely offers fax and photopy services to convention delegates. If requested, our information agents will also be pleased to inform visitors about tourist attractions in the city. Maps and brochures are also available.


When you work with us, our production staff works hand in hand with you and your team to ensure your event is a successful one. We will guide you every step of the way. We’ll help you plan, choose the most useful services, follow-up with the work, and work in sync with your contacts and suppliers. Nothing is left to chance. Our professional event managers will be your allies when it comes to creating unforgettable moments for your participants.

Coat check

Year-round, you and your visitors will have access to two coat checks which can accommodate almost 5,000 visitors. One less worry for your visitors, bonus points for you and your organization.

Two coat checks. Can accommodate 4,900 visitors.

  • Place Riopelle Hall Coat Check: 1,800 items.
  • Hall Viger Coat Check: 2,200 items.

Testimonials from event organizers

Would you like to read some testimonials from other event organizers before making your final decision? We’re happy to share with you several event planner testimonials, because they are our best ambassadors. You will understand why the Palais welcomes every year many of the most prestigious events in North America and how it contributes to position Montreal as first host city in America for international events (UIA 2011 and 2012).

Share your Palais des congrès experience!

Your opinion is important for us and for future visitors. Have you recently participated in an event at the Palais? Share your experience with us by completing this form. Your testimonial might end up on our website!