Customer service

Customer serviceImpeccable hospitality, from first contact to tear down

At the Palais, our priority is to exceed the expectations of our clients and their guests by offering unparalleled services and support, regardless of event size.

Our staff puts all its energy, creativity, and know-how at the service of our clients. This is how we have become, and will remain, the leaders in our field. We take advantage of every event to refine our service offering and push our limits. We love tackling the challenges that our clients throw at us!

Friendly and well-organized

Our staff assigned to greeting participants, exhibitors or the media ensures all visitors receive a courteous welcome and are directed to the right place the moment they arrive. Also, our proactive approach to advising and shepherding organizers through the space planning and configuration process never fails to positively impact the participant experience.

Ample useful information

Located in Viger Hall, the Palais information desk is a multifaceted business service centre that provides an array of essential services delegates appreciate. Our information agents are always happy to advise visitors on the city’s tourist attractions and guide them with maps and information brochures.

A reassuring comfort

Year round, especially in winter or if it rains, the Palais’ two coat check rooms make a real difference. Outfitted to accommodate the belongings of nearly 5,000 visitors, our coat check service literally takes the weight off everyone’s shoulders and goes the extra length towards delivering a successful event.

Place Riopelle Hall coat check 2,150 items

Viger Hall coat check 2,775 articles

Planning an event?

Contact us > By email at [email protected] or by phone at 514 871-8122 or 1 800 268-8122 (toll-free in Canada)