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The food service is provided by Maestro Culinaire, the Palais’ exclusive partner since 2007 and a leader in convention catering in Québec since 1983. Each day, our experienced chefs develop creative menus, adapted to your desires and needs, and based on the richness of local Québec products and a responsible approach.
Have a project? Don’t hesitate to contact them for customized support.
Contact Maestro Culinaire > By email at [email protected] or by phone at 514-871-3111
TKNL Productions—an official Palais partner—provides you with support in executing your made-to-measure projects to enrich your visitors’ experience. Lighting, projection or personalized concepts, TKNL works alongside you to turn your most creative ideas into reality.
Need advice? Send your request to [email protected].
Any hanging of audiovisual equipment, signs or banners weighing more than 50 pounds must be done exclusively by TKNL Services technique.
Contact TKNL Services techniques > By email at [email protected] or by phone at 514-605-2672
GES Canada, an official supplier and longtime partner of the Palais, is a Canadian leader in furniture rentals and event decor.
Whether it’s an exhibition, congress, trade show, meeting or any other type of event, GES offers quality modular booths, creative solutions, high-performance visualization tools and responsive and competitive customized service.
GES Canada also stands out for the quality of its services and is ASTM and ISO 20121 certified.
The Palais’ security team is available 24/7. The Security Operation Centre, located on Level 1 in the shopping mall, is linked to the sentries on the ground and the entire security system at all times.
During booth set-up, exhibitors are required to comply with the regulations in effect.
For any lost items, contact security directly at 514-871-3141 or [email protected].
Consult our detailed emergency measures.
For emergencies, call 514-871-3141.
Electricity is included in the price when ordering electrical outlets. It is supplied continuously, 24 hours a day, for the full duration of the event, without additional costs.
You must provide a detailed plan of the location of your electrical outlets, sinks and other plumbing equipment when you place your order. The plan must indicate the positioning of your booth as well as the location of the adjacent booths. Any subsequent changes or displacement of the original electrical or plumbing installation could come with additional labour costs.
No. The labour required to install electrical outlets is included in the price for the number of electrical outlets you order.
→ For standard equipment (e.g., laptops or phones): Yes, you must provide adaptors.
→ For non-standard equipment: No, you must rent an adaptor or a transformer from the Palais des congrès de Montréal.
No. Power sharing or redistribution is strictly prohibited, regardless of whether you ordered the electrical services for yourself or on behalf of another exhibitor.
Yes, provided that the outlet’s maximum capacity is not exceeded. The Palais des congrès offers two types of standard outlets:
→ 15 A / 120 V / 1 500 watt (equivalent to one household wall socket)
→ 20 A / 120 V / 1 phase
You can plug in several devices provided that their total consumption does not exceed the outlet’s capacity (in watts). To check it, add the power (in watts) of all the devices and lights that you wish to plug in.
Make sure to check the device’s nameplate for the technical specifications (current, voltage, intensity, phase).
Yes. These rates are valid for the entire duration of the event, from the set-up to the dismantling phase.
No. Water and air supplies are only available on the second floor through our channels and ports.
No. We provide the basic hookup with the service you ordered. If you need special hookups or multiple connections, additional costs will apply.
Yes. However, the water hookup and the drain must be ordered separately.
The Palais des congrès de Montréal generally patrols and monitors the building, but you are responsible for the security of the material and equipment in your booth. It is therefore your responsibility to protect your property, especially valuable items.
However, the rooms are locked outside of event hours (in the evening and overnight) and accessible only to Palais staff.
If you have valuable items that require additional surveillance, you can hire a personalized security service. This service is available on the Exhibitor Order Portal, for a minimum of 4 hours’ surveillance a day. The request must be made at least 24 hours ahead of time.
Housekeeping includes vacuuming carpets or dust mopping, as well as removing trash. This service is provided prior to opening day and on the dates specified in your order.
Yes. Simply email the Exhibitor Service Centre at [email protected] to get a quote.
No. All orders and payment must be done on the Exhibitor Order Portal. For security reasons, an authorized signature is required, and we do not accept credit card information over the phone.
Yes. A confirmation will automatically be sent to you by email once your order has been validated.
→ Cancellation up to 48 hours prior to setting up your booth: no fees.
→ Cancellation within 48 hours prior to setting up your booth: 50% of the invoiced amount.
→ Cancellation onsite: no reimbursement.
→ Services provided but not used during the event: no reimbursement.
All claims must be submitted before the closing of the event in order to considered.
Yes. Our Exhibitor Service Centre, located at the unloading dock on Level 2, is open during most set-up days.
Yes. A free Wi-Fi connection is provided in the shopping promenade and on the ground floor.
The regulator decreases the pressure in the compressor for equipment that does not have a built-in regulator.
Yes. Simply email the Exhibitor Service Centre at [email protected] to get a quote.
Forklifts are used for transporting bulky items, such as crates or containers. For smaller items, the Palais can provide you with a complimentary trolley.
No. The Palais des congrès de Montréal does not accept any shipments delivered prior to the date and time scheduled for the set-up of your event. The Palais de congrès disclaims all responsibility for any material shipped or left onsite.